Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: Name, email address, phone number, and password when you create an account.
• Booking information: Service address, vehicle details, appointment preferences, and notes.
• Payment information: We use Stripe to process payments. Stripe stores your card details securely — we never see or store your full card number. We store only a reference to your Stripe customer account.
• Communications: Messages you send us via our contact form or email.

2. How We Use Your Information

• To schedule, confirm, and fulfill detailing services.
• To send appointment confirmations, reminders, and follow-up communications.
• To process payments and manage your account.
• To respond to your inquiries and provide customer support.
• To improve our services and website experience.
• To send marketing communications, if you opt in (you can unsubscribe at any time).

3. Information Sharing

We do not sell your personal information. We share information only as necessary:

• Stripe: For payment processing. Stripe's privacy policy governs their use of your data.
• Supabase: Our database and authentication provider, which stores your account and booking data securely.
• Resend: Our email delivery provider, used to send confirmations and notifications.
• Google Analytics: We use GA4 to understand how visitors use our website. Google Analytics uses cookies. You can opt out via your browser settings or the Google Analytics opt-out browser add-on.
• Legal requirements: We may disclose information if required by law or to protect the rights and safety of our business and customers.

4. Cookies and Analytics

We use cookies and similar tracking technologies for website functionality and analytics (Google Analytics 4). By using our website, you consent to our use of cookies as described in this policy. You can control cookie preferences through your browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted data transmission (HTTPS), secure password storage, and access controls. Payment data is handled exclusively by Stripe, which is PCI DSS certified.

6. Data Retention

We retain your account and booking information for as long as your account is active or as needed to provide services and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.

To exercise these rights, contact us at our contact page.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email to your registered address.

10. Contact Us

Questions about this Privacy Policy? Contact us at our contact page or email detailingconcours@gmail.com.